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CASE STUDY

NORTH DEVON DISTRICT HOSPITAL


North Devon District Hospital is a good example of Elective Services having the capacity to meet fluctuating demands for different medical specialities. North Devon District Hospital is located in the town of Barnstaple in North Devon. North Devon is located at the far South of England about 4 hours’ drive away from London with a catchment population of over 170,000. North Devon District Hospital provides a comprehensive range of acute and specialist services. The hospital compromises of 423 beds. A large proportion of the population is elderly as North Devon is a popular location for retired people. The hospital has a very busy endoscopy unit that compromises of two endoscopy rooms.

North Devon District Hospital approached Elective Services at the end of 2018 seeking help with their on-going pressures for overdue surveillance as a result of the increase in 2 week and time critical endoscopy referrals. Elective Services was commissioned in November 2018 to provide North Devon District Hospital with endoscopy insourcing services. This was initially for four weekend endoscopy lists per month. For each endoscopy session, ES has been providing a team of 12 staff (which includes Consultants, Nurses, Health Care Assistants, Decontamination Technicians and a Receptionist). Since then, the number of Endoscopy lists per month has doubled. Most of the referrals have been colonoscopies but typical lists would also include Flexible Sigmoidoscopies and Gastroscopies.

In addition to Endoscopy services, Elective Services also supports North Devon District Hospital with Neurology services and Cardiology services (including Echocardiograms and CT Angiograms). 

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Friends and Family Tests

Elective Services has received a very positive feedback about the service provided by our Endoscopy teams from the hospital’s Friends and Family (FFT) Tests / Questionnaire. Some of the comments received in the questionnaires are:

“Fantastic service, staff were kind & caring at all times. Couldn't fault them!”

“The staff are lovely, welcoming & efficient. They put me at ease with their friendly manner. There was a lovely atmosphere in department & they worked as a good team. Thank you all so much.”

“The quality, efficiency & professionalism was excellent. The staff were exceptional from booking into discharge, many thanks.”

“The staff were efficient and reassuring to ease any concerns. The procedure was completed totally painless with explanations of what was being conducted. Very professional team.”

“Friendly staff from the outset, polite, efficient with a good sense of humour! Everything was explained to me clearly about my procedure. Excellent care and professionalism!”

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