North Devon District Hospital approached Elective Services at the end of 2018 seeking help with their on-going pressures for overdue surveillance as a result of the increase in 2 week and time critical endoscopy referrals. Elective Services was commissioned in November 2018 to provide North Devon District Hospital with endoscopy insourcing services. This was initially for four weekend endoscopy lists per month. For each endoscopy session, ES has been providing a team of 12 staff (which includes Consultants, Nurses, Health Care Assistants, Decontamination Technicians and a Receptionist). Since then, the number of Endoscopy lists per month has doubled. Most of the referrals have been colonoscopies but typical lists would also include Flexible Sigmoidoscopies and Gastroscopies.
In addition to Endoscopy services, Elective Services also supports North Devon District Hospital with Neurology services and Cardiology services (including Echocardiograms and CT Angiograms).
“Fantastic service, staff were kind & caring at all times. Couldn't fault them!”
“The staff are lovely, welcoming & efficient. They put me at ease with their friendly manner. There was a lovely atmosphere in department & they worked as a good team. Thank you all so much.”
“The quality, efficiency & professionalism was excellent. The staff were exceptional from booking into discharge, many thanks.”
“The staff were efficient and reassuring to ease any concerns. The procedure was completed totally painless with explanations of what was being conducted. Very professional team.”
“Friendly staff from the outset, polite, efficient with a good sense of humour! Everything was explained to me clearly about my procedure. Excellent care and professionalism!”
“I am enjoying working with your different teams, they are all fantastic and a credit to your company.”
"It is so great to have such positive feedback from our patients for you all and we feel privileged to be working with you all. I also took the opportunity to feedback to the CQC last evening our successful partnership working in Endoscopy, Cardiology and Cardiorespiratory to reduce the waiting times for North Devon patients."
“The visiting team are amazing and we are very lucky to have them supporting us”